Refund Policy

Effective 2026-09-26

30-day money-back guarantee. If Kitebill Pro isn't right for you, ask for a full refund within 30 days of purchase. No questions asked.

How to request a refund

Via Paddle: use the link in your Paddle receipt email, or go to paddle.net and look up your order; or
Via us: email mtabarca24@gmail.com with the email you paid with and your invoice number. We'll pass it to Paddle.

What happens next

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Refunds go back to your original payment method, including any tax charged. How long it takes to reach your account depends on your bank or card issuer.
After a refund, your Pro license ends; please remove the key from your browsers. Your invoices and data are not affected; the app continues on the free plan.

After 30 days

Write to us anyway if something went wrong (for example, a duplicate purchase or a problem we couldn't fix). We review these fairly, case by case. This policy doesn't affect your statutory rights as a consumer.